NOW HIRING: Assistant Property Manager
Department: Rush Properties
Reports To: Property Manager of Rush Properties
FLSA Classification: Non-Exempt
Job Summary
Responsible for providing exceptional customer service to our commercial tenants. The Assistant Property Manager is the first point of contact for Rush Properties and works closely with the commercial property management, facilities, and brokerage teams to delight our tenants and meet company objectives.
Responsibilities
- Customer Service and Tenant Relations (45%)
- Serve as the first point of customer contact by answering phones and service email inquiries/requests from tenants, inputting service requests into work order management system (Prism).
- Follow up with tenants to coordinate work order completion and provide status updates.
- Complete routine property inspections to ensure buildings and grounds are exceptional and identify areas for improvement.
- Meet and interact with tenants and vendors.
- Building Operations and Property Management Support (45%)
- Input work orders into Prism and assign to the appropriate facilities team member.
- Communicate directly with the operations team and tenants to ensure satisfaction.
- Generate open and closed work order reports to track work order progress and identify areas for improvement.
- Draft and send correspondence on various portfolio matters.
- Coordinate with vendors for property maintenance, service, and repairs.
- Assist with the bid process for contracted maintenance, services, and special projects.
- Support the annual budget preparation process, CAM reconciliations, and financial reports.
- Leasing / Brokerage Support (10%)
- Support Brokerage team marketing efforts for leasing and renewals, including updating listings, updating marketing flyers, and ensuring vacant spaces are show-ready.
- Assist Brokerage team with tenant transitions (move-ins and move-outs), including coordinating signage, key distribution, building move-in details, and delivering welcome gifts.
- Administrative Support for Property Management, Brokerage and Facilities Team (Continuous)
- Maintain accurate and up to date records, including filing, document preparation, server organization, etc.
- Keep inventory of and order supplies for the office, field team, and properties.
- Develop and maintain databases for building records, work orders, tenant lists, and contacts.
- Monitor and track vendor and tenant Certificate of Insurance (COIs).
Organizational Improvement
- Shows willingness to lend a hand if you have extra time or expertise
- Volunteers to push Company initiatives forward
- Share information and resources willingly
- Comes to meetings prepared and willing to contribute
Work Styles and Habits
- Works with a sense of urgency
- Responsive and reliable
- Organized and detail oriented
- Customer and relationship focused
- Effective communicator
- High level of commitment to team and company goals
- Self-motivated and accountable
- Ready and willing to contribute
- Desire to learn and grow
- Ability to multi-task and prioritize
- Strict adherence to maintaining confidentiality
Job Requirements
- Strict adherence to maintaining confidentiality
- 2-3 years of customer service and administrative experience
- Proficient with Microsoft Suite products, knowledge of/or ability to learn new software (Yardi, Prism)
- Bachelor’s degree is preferred or an equivalent combination of education, training, and experience
- Commercial real estate experience preferred
- Ability to lift 25 lbs.
Compensation and Benefits:
- Compensation: $65,000 - $73,000
- Benefits: Medical, Dental, Vision, Life Insurance, 401(K) matching, Tuition Reimbursement, Paid Time Off
How to Apply
You may click below to email your cover letter and resume to jobs@therushcompanies.com
Equal Opportunity & Drug-Free Employer
Disclaimer: This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job duties and responsibilities
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